RLAB IT and Data Support
What we do
We provide a full range of computer services for members and visitors to CASE, CEP, CVER, POID, STICERD and WWCLEG. Our service is independent to that provided by the LSE Data and Technology Services division (DTS).
Service priority
We fully support all centre-provided desktops and laptops, also LSE-purchased laptops and mobile devices. We strive to assist with personally owned equipment and software for use with our systems.
IT Team
Systems: computer, software, data access and network help
- Nic Warner email Nic
- Michael Rose, email Michael
- Hitesh Patel, email Hitesh
Web & Communications
- Anita Bardhan-Roy, email Anita
- Kalliopi Vacharopoulou, email Kalliopi
Getting set-up
After you have returned a signed copy of your contract to LSE Human Resources (HR), please see Linda Cleavely (if you are joining CEP) or Claire Harman (if you are joining STICERD), who will connect you with the centres' IT team. They will assist in completing your access to use centre IT resources.
User account
The RLAB IT team will create an RLAB account for you.
This will enable you to use all our services, including access to the centres' desktop computers, network printing, network storage, all centre software and access to the centres' secure data analysis servers. For information on these please read on.
Normally you will also have an LSE IT account which is used for accessing the LSE email system, (with multi-factor authentication), connecting to the wi-fi network, and for accessing LSE Library services.
To change your RLAB password off-campus
If you have forgotten your RLAB password or it needs to be reset, get in touch with the RLAB IT team.
They will provide you with a default 15-character password and the address of a remote access server.
You will need to remote into the servicer via Microsoft's Remote Desktop application and use the temporary password with your RLAB account.
Once signed in, you should bring up the change password option and set up your new password.
To change your LSE password off-campus
Ensure you close your email and turn off any devices (smartphone or tablet) that are used to retrieve your email. Changing your password whilst a device attempts to retrieve email can lock you out of your account.
Go to DTS Change your password website and log on using your LSE username and password. Follow the instructions on the page.
After changing your LSE password, please wait for a few minutes before opening your LSE emails.
Depending on the device and app you are using, you will either be prompted to update the mail client with your new password details or may need to go into the appropriate settings on your device to do this.
You can access email via the web and/or via an email client on your device.
For quick access to your email go to the Office website and log on with your LSE email address and password.
For setting up email clients on your own devices please see our How to Guides on the website.
Network storage
We provide a personal networked space for all members of staff who have an RLAB IT account.
- CASE/STICERD Users this is your Z: drive.
- CEP/CVER Users this is your J: drive.
Please store all your important files on the J: or Z: drive as this space is backed up. You can connect to this networked space from your laptop (Windows, Mac). You can access this space off-campus.
In addition, you can use cloud storage such as LSE OneDrive.
Printers
There is one public printer on Floor 2 for CEP and another two printers on Floor 3 for STICERD. You will have the appropriate printers available on your computer and we can set them up on your laptop.
Data
The LSE Research Laboratory (RLAB) and its member centres have over 25 years of experience in managing large national and international survey and administrative datasets many of which require secure storage because of their confidentiality.
Examples of data resources are the ONS, the UK Data Service, and Eurostat. LSE provides access to a wide range of data from across the globe. We also have a number of specialised servers available for secure data analysis to all research centre members.
You can find out more in our Data website section.
Last updated in January 2025