How to set up Multi-factor Authentication (MFA) with your phone (phone call or text message).
Over the 2019-20 academic year the LSE will be rolling out Multi-Factor Authentication (MFA) for all LSE users (staff and students).
This means that when you log into Microsoft 365 – for instance your Outlook email – you will be required not only to log in with your username and password, but also with an additional method of authentication too.
The School are introducing MFA as an extra layer of security - to help protect accounts from being exploited by hackers.
Before you request to enable MFA for your account, we highly recommend you print the instructions on this page and print out the instructions from the LSE at https://info.lse.ac.uk/staff/divisions/dts/help/guides-faqs/mfa, so you have these to hand.
We also recommend you have a backup non-LSE email, e.g. gmail, yahoo, hotmail, so that the LSE can send you a confirmation message and MFA instructions, in case you temporarily lose your connection to your LSE email account.
Read ALL the instructions below carefully first.
You will need your computer and your mobile phone.
Setting up MFA
- Before you apply for MFA, please make sure you are logged out of any email accounts that you access through a web browser.
- On your computer open your browser and go to https://info.lse.ac.uk/staff/divisions/dts/help/guides-faqs/mfa
- Click on the link for Enable or request to reset your MFA settings and fill in the simple form for your account:
- Make sure you check "Enable MFA".
- Check "Send me an email receipt of my responses."
- A second text box will appear in the form. Under "(Optional) Alternative email address", type your back up email address e.g. your gmail, yahoo or hotmail email.
This is useful because if you are locked out of your LSE email account during the MFA set up process you can access instructions from your backup email.
- Make a note of the time you have done this. Then click Submit.
- Once you have completed the form, you will have to wait approximately 1 - 2 hours before you can start using MFA.
- In our next steps we will set up Phone as your default method of verification.
- You will NOT be notified when MFA is ready. Instead, after an hour has passed, open Outlook on your computer or go to Microsoft 365 on your browser.
- You may be prompted to log in with your LSE email address. If not, you will see a dialog box showing your email address and prompting you to "Enter Password". Type in your LSE password and click Sign In.
- You will see a Microsoft Authenticator dialog box, prompting you to download the Microsoft Authenticator App. At the bottom of the dialog box click "I want to set up a different method".
- On the next window, you will have a list of options. Choose Phone. Then click Confirm.
- You will be prompted for your Phone details: Select your country code and enter your mobile phone number. Then select Text me a code. Finally click on Next.
- An SMS message will be sent to your phone with a code number. On the computer you will be prompted to enter the code. Type the code and click Next.
- You will see a notice that your account was verified and your phone registered to authenticate your sign ins. Click Next.
- You will see another dialog showing the MFA set up has been successfully completed. Click Done to finish.
- If using "Send me a code by text message", a SMS message will be sent to your phone.
Enter the code contained to when prompted to complete the logon process.
- If using the "Call me" option, the designated number will receive a phone call with instructions on how to proceed to verify your account.
- You can set up both text message and call options if you wish. These can be on different phone numbers, including a landline.
If you have any trouble with MFA, or have lost your phone please contact LSE Tech Support.
If you need to reset your MFA you can use the Enable or request to reset your MFA settings form at https://info.lse.ac.uk/staff/divisions/dts/help/guides-faqs/mfa