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RLAB IT Support

These are the IT Support pages for members of CASE, CEP, CVER and STICERD,
based in 32 Lincoln's Inn Fields at the LSE.

Our latest guides on keeping you connected:


Our latest blog posts:

  • Mon, 23 Nov 2020

    Stopping Apple Time Machine Encryption
    When setting up a hard drive for Apple Time Machine backups in OS X or macOS, if you enable the  encryption option the drive may perform this incredibly slowly, sometimes taking days to encrypt even a small percenta... Read More...

  • Tue, 17 Nov 2020

    Outlook (2016/365) warning "The properties of the message have been changed. Want to save your changes to this message?"
    This warning/notification appears generally when replying to or forwarding an email message with or without an attachment. For some, it has appeared with new messages too.Reason: In this case, the cause relates to an 'Ad... Read More...

  • Fri, 18 Sep 2020

    Connecting to RLAB remote desktop servers on Ubuntu Linux
    Open the builtin Remote Desktop ClientIn the Remote Desktop Preference window ensure the following field is set:Protocol: RDP - Remote Desktop ProtocolOn the Basic tab ensure the following fields are set:Server: serverna... Read More...

  • Mon, 08 Jun 2020

    Apple OS X controlling sleep mode
    You can use the Energy Saver setting in the System preferences in OS X but you may find that the system still manages to invoke a power saving mode, this is especially painful when you require the machine to be fully up ... Read More...

  • Tue, 05 May 2020

    Internet Connectivity Troubles [esp. Wi-Fi on laptop/tablet PCs] Post Windows 10 Update 1903
    At the time of writing, we have experienced this issue on a small range of laptops. This includes the Dell XPS/Inspiron range and some Asus laptop laptops also and appears to occur following the Windows 10 1903 update.&n... Read More...

  • Tue, 05 May 2020

    Slow Wi-Fi access with Pulse Secure VPN Client
    This problem affects both network file transfer and internet access speeds but most particularly, the download side, when Pulse Secure VPN client is running.I have summarised one of the two solutions (simpler one, less t... Read More...